How long have you been bringing you pet to Dr. Hess?
Are you aware we are an AAHA-accredited hospital?
Do you know what AAHA-accredited means?
How did you first learn about AAHA accreditation?
Please rate the top five attributes you value in a veterinary hospital:
(please only use each rating once)
Please answer yes, no, can't remember or not applicable for the following statements:
When treatment options and recommendations were made, did you (check one):
How did you first hear about us?
How likely are you to refer this hospital to someone else?
Please rank how satisfied you were with the following:
What aspects of your visit were really great?
What aspects of your visit could be improved?
If you could offer one suggestion about how to improve our service to you and your pet, what would that be?